Terms of Service
Piye Transport and Logistics (Pty) Ltd · Registration 2025/509358/07 · AO3446 The Apollo, 2 Eglin Road, Sunninghill, Sandton, Gauteng, 2191
1. The service
Piye provides private chauffeur services in South Africa — airport transfers, point-to-point trips, hourly hire and full-day charters — in an executive vehicle seating up to 3 guests. A booking is an agreement between you and Piye Transport and Logistics (Pty) Ltd for the trip described in your booking confirmation.
2. Booking and payment
Fares are quoted upfront on the booking page. Payment is taken securely at the time of booking through our secure payment provider, Ozow, using Instant EFT, a credit or debit card, Apple Pay or Google Pay. We never see or store your banking details. Your booking is confirmed only once payment is received, and you'll get a reference number and confirmation. For routes we can't price automatically, we'll send a quote on WhatsApp before anything is charged.
A live-trip request is available only in supported areas and depends on a chauffeur accepting the request. Sending the request is not a confirmed booking and does not charge you. If a chauffeur offers a collection time, you may accept or decline it; after you accept, the booking and payment steps apply as described above.
Bookings require at least 3 hours' notice. All fares are in South African Rand (ZAR).
3. Cancellations and refunds
- At least 3 hours before pickup (including exactly 3 hours): cancel for full credit of the amount paid into your Piye Wallet.
- Less than 3 hours before pickup: contact Piye for cancellation assistance; automatic cancellation credit is unavailable unless your chauffeur is more than 20 minutes late.
- Chauffeur more than 20 minutes late: you may cancel before the journey starts and receive full wallet credit for that trip. A guest no-show does not qualify.
- One free change: you may move a booking to a new time once, free of charge, up to 24 hours before pickup, subject to availability.
- If we cancel (vehicle breakdown, driver emergency, or any reason on our side): full refund, and we'll do our best to arrange an alternative.
Eligible guest cancellations are credited to the booking account’s Piye Wallet in South African rand. Credits accumulate, do not expire, and can pay for all or part of future trips. Credits cannot be transferred or topped up. Only the amount actually paid after discounts is credited; cancelling one paid return-trip leg credits that leg only. For bookings without a linked account, Piye will verify the payer before releasing credit. Refunds for cancellations by Piye go back to the original payment method within 7 business days. To cancel or change a booking, WhatsApp us on +27 63 542 2243 or email andile@piyetransport.com with your booking reference.
4. No-shows and waiting time
For airport pickups with a flight number, we track your flight and wait up to 45 minutes after landing at no charge. For all other pickups, your chauffeur waits up to 15 minutes after the booked time. After the waiting period, and if we cannot reach you, the trip is treated as a no-show.
5. Guest responsibilities
Guests must wear seatbelts, must not smoke or consume alcohol in the vehicle, and must treat the chauffeur and vehicle with respect. We may refuse or end a trip, without refund, where behaviour puts the chauffeur or vehicle at risk. Damage or soiling beyond normal use may be charged at cost. Guest and luggage numbers may not exceed what was booked.
6. Delays and liability
We plan conservatively, but travel times can be affected by traffic, weather and events outside our control. We are not liable for consequential losses such as missed flights or meetings, provided we departed and drove with reasonable care. Our total liability for any booking is limited to the fare paid. Nothing in these terms limits liability that cannot be limited under South African law, including the Consumer Protection Act.
7. Your information
We process personal information only to deliver your trip, as described in our Privacy Policy (POPIA).
8. General
These terms are governed by South African law. If any part is found unenforceable, the rest still applies. Questions: andile@piyetransport.com · +27 63 542 2243.